FAQ

Where is event parking for Roy Wilkins Auditorium?

The closest parking to Roy Wilkins Auditorium is the RiverCentre Parking Ramp which is located at 150 W. Kellogg Boulevard. Parking rates vary depending on the event. For most events, advance parking can be purchased via Ticketmaster.

Where should I be dropped off and picked up before and after an event?

The recommended drop-off and pick-up location is the Rice Park entrance which is located at the intersection of Washington Street and 4th Street in downtown Saint Paul (near Rice Park).

Drop-off and pick-up at the curb cut-out in front of Saint Paul RiverCentre, located at 175 W. Kellogg Boulevard, is also permitted.

Where do school and tour buses park?

Free, designated bus parking is located across the river on Fillmore Street. Buses should travel eastbound on Kellogg Boulevard, turn right (south) onto Wabasha Street, turn left (east) onto Fillmore Street and park along the curb where bus parking signs are posted. Bus parking is available on a first come, first serve basis.

View an illustrated map of tour and school bus parking and drop-off locations here

Is there handicapped accessible parking available nearby?

There are handicap accessible parking spaces in the RiverCentre Parking Ramp which is located across the street from Saint Paul RiverCentre at 150 W. Kellogg Boulevard. The parking ramp elevators on the west end of the ramp provide skyway access to Roy Wilkins Auditorium.

What accommodations are in place for persons with hearing impairments?

For concerts in Roy Wilkins Auditorium, tickets may be purchased in a hearing impaired seating area.  Additionally, a sign language interpreter may be requested in advance by contacting the venue at 651-726-8200.

For all other events (non concerts), guests may obtain a headset and receiver for the ADA approved Telex ALD system free of charge.  To request this device, guests should request one on site from the venue staff or by calling in advance of the event to 651-726-8200.  A driver’s license or state issued ID is required to ensure return of equipment.

Hearing/visual impaired seating for Roy Wilkins Auditorium events are available in person at the Xcel Energy Center / Roy Wilkins Auditorium Box Office as well as through Ticketmaster outlets, Ticketmaster phone line and ticketmaster.com. To request an ASL interpreter, contact the Xcel Energy Center / Roy Wilkins Auditorium Box Office a minimum of ten (10) business days prior to the date of the event you are attending. For events with multiple show dates and times, one performance will be designated as the interpreted performance, however, an ASL interpreter will not be provided unless specifically requested.

Hearing/visual impaired seating is reserved up to ten (10) business days prior to the date of the event or until sold out, whichever comes first. Reserved hearing/visual impaired seats are held within an acceptable distance of the stage/performance as required by ADA regulations.

 

 

Does the venue offer wheelchair escorts?

Wheelchairs may be checked out from the box office or at the Guest Services desk, located in the lobby of Roy Wilkins Auditorium. Wheelchair availability is on a first come, first serve basis.

Is there a lost and found at Roy Wilkins Auditorium?

During events, lost and found items are turned in at the Guest Services desk, located in the lobby of Roy Wilkins Auditorium. To inquire about a lost item after an event, please call 651-265-4817.

Where is will call located?

On the night of the show, will call is located at the Roy Wilkins Auditorium Box Office, located directly outside the doors leading into Roy Wilkins Auditorium. Prior to the evening of the show, will call is located at the Xcel Energy Center Box Office at Gate 1 of Xcel Energy Center.

Do I need a ticket for my child?

For most events, children 2 years of age or older require a ticket to enter the venue. If an event varies from this policy, it will be noted on the specific event page.

Are tickets purchased through third party websites, secondary market ticket brokers, etc. valid?

Ticketmaster is the ONLY authorized ticketing agent outside of the Roy Wilkins Auditorium/Xcel Energy Center Box Office. If you purchase tickets from an unauthorized agent in the secondary market (scalper, ticket broker, eBay, Craigslist, etc.), you risk purchasing counterfeit or invalid tickets. Roy Wilkins Auditorium/Xcel Energy Center cannot be responsible for the authenticity of tickets obtained through any other source and will not honor counterfeit or other invalid tickets.

Once I enter Roy Wilkins Auditorium for a concert, am I allowed to exit and re-enter using the same ticket?

The venue has a "No Re-Entry Policy" which means guests may not exit the building during an event and then re-enter the building at a later time. To gain access to the building, guests must present a valid, unused ticket.

Are cameras allowed inside Roy Wilkins Auditorium?

For most events, non-professional, non-flash photography is permitted (disposable, digital or 35mm cameras with no interchangeable or telephoto lens). Video and audio recording is prohibited. Please note that some events will have a different camera policy. Please see the specific event page or contact 651-265-4800 for further information.

Can I bring food or beverage into Roy Wilkins Auditorium?

Guests are not permitted to bring any outside food or beverages into the auditorium. Containers including bottles, cans, thermos bottles and plastic coolers are not permitted for the safety and protection of our guests. MHC Culinary Group offers a wide variety of food and beverage options at each event.

How soon can I get in line for a general admission concert?

Ticket holders can get in line once the building opens on the day of the show, unless signs are posted indicating otherwise.

What is the smoking policy at Roy Wilkins Auditorium?

Roy Wilkins Auditorium is a smoke-free facility. Smoking, including e-cigarettes, anywhere in the building is strictly prohibited.