FAQs

Do I have to fulfill a certain food and beverage minimum when renting space?

Depending on the attendance at the event, there may be a food and beverage minimum.

How many meeting rooms does the convention center have?

15 meeting rooms, and there are 8 sections of the ballroom

How many people does Roy Wilkins seat?

5,500 people

What is the closest hotel to the convention center?

Holiday Inn RiverCentre or Radisson RiverFront

The website's seating chart does not indicate the row & seat numbers for each section. Could you give me some details?

When looking at the floor from the stage, seats are numbered from left to right. Floor R is near sections 102-105, so seat 1 would be located near the outside aisle. There are generally 55-60 rows on the floor. For the non-floor sections, seat 1 is near the lower-numbered adjacent section, so in section 117 seat 1 is next to section 116.

How can I get on the mailing list for the Xcel Energy Center newsletter?

Please visit our website and click on the X-press link at the top of the homepage to sign up for Xcel Energy Center's electronic newsletter.

Are cameras allowed into the Xcel Energy Center for concerts?

Please call the Xcel Energy Center box office (651-726-8240) the week of the show to find out if cameras will be permitted at the concert.

Is there handicap parking available?

There are handicap parking spaces in the RiverCentre ramp, located across the street from Xcel Energy Center on Kellogg Blvd. The parking ramp has elevators and skyway access to the arena. 

I am calling about my electrical bill, can you tell me why it cost so much?

Are you trying to call the power company or the convention/entertainment complex? Xcel Energy can be reached at 1-800-895-4999.

How much does it cost to book a room?

This depends on the type of event, date of event and number of guests expected. Call the RiverCentre sales departemtn at 651-265-4800

What is your address?

Packages and exhibits to the Loading Dock address which is 310 Eagle Street, Saint Paul, MN 55102. If it is for a tradeshow or consumer show put the name of the event along with the booth number on the package
Letters to 175 Kellogg Boulevard West, Saint Paul, MN 55102. 

I have tickets to a concert and I recently broke my leg, can I still come to the concert?

The facility is handicap accessible, we have a drop off area, we have wheel chairs available for use and the box office can be contacted for seating assistance.

Can we use our own labor for our event?

We are a union building and we must use the labor pool from the building on a majority of the event. Event manager help to determine the approximate pricing involved.

How many people can fit in the Ballroom?

Depending on your set we can have up to 1800 people in the Grand Ballroom for your dinner.

Who does your catering?

Wildside Caterers is the exclusive caterer for the building, in addition to 317 on Rice Park and the arena.

Can we decorate event rooms?

With some limitations, yes you can.

How do I get there?

Directions at www.rivercentre.org Park Smart Info

How much does it cost to park?

Daily - $10-12 depending on the ramp. 

How can I get a hold of a promoter for a show?

RC website with links to event promoter web sites when we have them.

How far is it to the closest hotel?

1 block, Holiday Inn RiverCentre 

What time does the building open?

Standard operating hours for our facilities are from 8:00 am until 11:00 pm, although arrangements for activity before and after these hours can be made through your Event Manager.

Where can I find a cart to unload? (Vendor / Exhibitor)

You can check with your event manager or facility security when you arrive at the facility.

Where is the Box Office?

Through the glass doors in the Gate 1 lobby of the Xcel Energy Center off Kellogg Blvd. 

Where do I park to unload? (Vendor / Exhibitor)

Go down the street to the West 7th / Kellogg Blvd. intersection. Drive to the right side of the road onto Eagle street. Eagle street is connected to our loading dock and you can enter there to unload.

Can I get a wheelchair?

You can get a wheelchair if: no other event is going on in the Arena or in Roy Wilkins and an Event Manager is on duty or the Box Office is open. 

How big is the Saint Paul RiverCentre Exhibit Hall?

Approximately 73,000 square feet.

How big is the RiverCentre Star Tribune Grand Ballroom?

Approximately 28,000 square feet.

What is the capacity of the Xcel Energy Center?

This varies depending on the event set up. For hockey it is 18,064.

What is the RiverCentre Authority?

The RiverCentre Authority is appointed by the Mayor of Saint Paul, and oversees the management of the Saint Paul RiverCentre which consists of the convention center and the Legendary Roy Wilkins Auditorium.

What is the Convention and Visitors Bureau?

The Saint Paul Convention and Visitors Bureau is comprised of 16 full-time team members who aggressively market the greater Saint Paul area to out-of-town visitors, advocates for visitor needs and links our community with visitors. 

Who is Minnesota Sports and Entertainment?

Minnesota Sports & Entertainment (MSE) is a premier sports and entertainment provider and has expanded into several different avenues of business operations. MSE was originally formed in 1997 by majority owner Bob Naegele, Jr., and a group of investors when they were awarded the rights to an expansion National Hockey League (NHL) franchise for the City of Saint Paul. The limited partnership owns the NHL's Minnesota Wild along with the Saint Paul Arena Company, which operates the Xcel Energy Centerand Saint Paul RiverCentre. Along with the Wild, Swarm and the Saint Paul Arena Company, MSE has extended its business interests into the hospitality realm through its majority stake in Wildside Caterers. The limited partnership also owns and operates 317 on Rice Park, the former historic Minnesota Club, which has become one of the most intimate venues in the Twin Cities for receptions, business meetings and weddings. Each of these entities offers a broad collection of services and is committed to excellence and customer satisfaction.

The Minnesota Wild is the centerpiece of the business enterprise in the Northwest Division of the NHL's Western Conference. The Wild play in the state-of-the art Xcel Energy Center located in downtown Saint Paul. The facility has showcased the world's greatest hockey players as well as premier concerts, family shows, college and high school athletic tournaments.

By building on its core assets, MSE has expanded its operation into complementary lines of business that capitalize on its ability to provide venues for unique sports, entertainment and business experiences. Building winning relationships with guests, communities and partners is the foundation of MSE’s success. 

Does the RiverCentre have a website?

Yes, it is www.rivercentre.org.

Does the Xcel Energy Center have a website?

Yes, it is www.xcelenergycenter.com. 

Is there a lost and found? 

Found items are returned to the RiverCentre Admin Office in Suite 501 of RiverCentre. 

Does the Xcel Energy Center have any restaurants?

Yes, we offer Headwater on the St. Paul Club level and the Iron Range Grill, just inside Gate 4. 

Where do I pick up an employment application for the Saint Paul Arena Company, Wildside Caterers and Centerplate Concessions?

Security desk, Gate 1, Xcel Energy Center. 

Who is the Saint Paul Arena Company (SPAC)?

SPAC is a facility management company that manages the Saint Paul RiverCentre for the RiverCentre Authority and manages the Xcel Energy Center for Minnesota Sports and Entertainment, who is also its parent company.

Does the Saint Paul RiverCentre and Xcel Energy Center have a business center?

Yes.  The Minnesota Wild has partnered with IKON Management Services to provide an on-site business center to assist you with all your document needs. Some of the services include: Copying, Printing, Scanning & Finishing. The IKON Business Center is located directly across from Gate #5 and is open Monday through Friday from 8:30 AM to 5:00 PM and during all Minnesota Wild home games until 7:00 PM.

Can I see the RiverCentre menus before I decide to come to the building?

You can see all of Wildside Caterers menus at www.wildsidecaterers.com 

What should I know about bringing children to the Xcel Energy Center?

Baby Changing Areas  - Baby Changing stations are located in all public restrooms. In addition, Family Restrooms are available on all levels of the arena.

Children - For most events children younger than two years of age do not require a ticket if held on the lap of an accompanying adult. Fold-up strollers should be stored under your seat while non-folding strollers should be checked at Guest Services, located at Section 104/105, on the 100 Level.

Lost Children - Guests are encouraged to instruct children in their group what to do if they get lost. If a child is lost or separated from his or her group, the child should ask the nearest Xcel Energy Center staff member for help. A lost child will be taken to Guest Services at Section 104/105. Parents looking for a child should follow the same procedure. Children who retain their ticket stub are much easier to locate and bring back to their seats and parents.

Family Room - A room in the RiverCentre Complex can be made available for parents or chaperones of children who want to be close to the concert their children are attending, but may not want to purchase a ticket to the event. The Family Room is a quiet room with a television to watch. The Family Room is not open for every event and must be requested at least two weeks prior to the event by calling the Guest Services Manager at 651-265-4867.